My Account FAQs

Questions? We Can Help!

How do I change my password?
If it is your first time accessing your account, log in using the temporary password we sent to you via email. After logging in, you’ll be asked to change your password.

If this is not your first time accessing your account, you can click on Account Settings and edit your password in the ID Information box.

What do I do if I forget my password?
You’ll click on My Account and then on Forgot Password under the login information fields. We’ll send you a temporary password via email.

How do I change my account information?
You can easily change your billing address, phone number, secondary account holders, email, charitable cause, and more by logging in and clicking on Account Settings. To update payment information and debit or credit card on file, log in and click on Payment Details.

To change your service address, please select Transfer My Service under the Manage My Service link.

You may not transfer your account to someone else.

How do I transfer payment responsibility to someone else?
We do not suggest leaving your account open and allowing another individual to take over payments. If you are no longer residing at the address, please close your account and have the new individual open their own. If the account remains in your name, any and all late payments, past due balances and collection notices will be your sole responsibility.

How do I transfer my account to my roommate?
Technically, you can’t. However, your roommate can open their own new account. Once their account is open, it will automatically close yours. As long as a new account is open first, there will be no disruption in service.

What are e-Docs?
E-Docs is the electronic delivery of all of your standard plan documents links, billing, notices and other communications from us.

You can also access them at any time by logging in to your account. To find your bill, click on View Most Recent Bill or View Previous Invoices. To find your plan documents, click on Manage My Service.

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