For the 4th Year in a Row 4Change Energy Stands Out

September 24, 2020

“Customers are recommending a few elite Texas REP brands based upon their NPS. That advocacy can translate to better franchise values and increased market share,” said Chris Oberle, senior vice president at Escalent. “The large NPS performance gap indicates the market is ripe for a shakeout, where the top 10 brands have an opportunity to grab the lion’s share of customers.” The top 10 Texas REPs that customers recommend others should use are: 4Change Energy, Champion Energy Services, Acacia Energy, Just Energy, Alliance Power, NEC Retail, American Light & Power, WTU Retail, Beyond Power, Xoom Energy.

4Change Rated #2 Most Trusted Provider

September 25, 2019

“The top Texas REPs are conscious of how trusted and valuable their brand is with consumers,” said Chris Oberle, senior vice president at Escalent. “The good news for REPs is there is plenty of opportunity to build brand trust and attract new customers. Texans are open to hearing about and using new providers they can trust.” Another finding of the study shows that after 17 years of deregulation, 38% of Texans prefer to purchase their electricity from a REP, while 28% would like to use their incumbent utility. Of the incumbent utilities, AEP Texas (32%) and CenterPoint Energy (31%) have the strongest preference rel="noopener noreferrer" among Texans.

Five Texas Retail Electric Providers Stand out

February 18, 2019

Despite a two-point drop in the average net promoter score (NPS) of Texas retail electric providers (REP), five REP standouts post NPS of at least twice the market average. A Cogent Reports survey of Texas customers shows the annual market NPS lowered from 19.6 in 2017 to 17.6 in 2018. As NPS is based upon customer likelihood to recommend a company to others, many believe high NPS is an indication of high customer satisfaction among competitive retailers. American Light & Power, NEC Retail, Constellation, TriEagle Energy and Bounce Energy achieve NPS ranging from 36.3 rel="noopener noreferrer" to 60.0. These results are from the 2018...

Retail Electricity Providers: Top 25 in the United States

2019

Retail electric providers (REPs) offer supply services, rates and other related products to residential and business customers (your local utility still delivers that electricity) in deregulated markets across the United States. Deregulation encourages low electric rates and great service, as competition develops between established electricity providers. Obviously, retail electric service providers need to attract and retain customers, so offering the best rates, service, etc. is in their best interest — and yours. We’ve put together a list of 25 of the top rel="noopener noreferrer" providers from across the US’ deregulated electricity markets.

Houston businesses step up to help workers as second missed paycheck looms

January 22, 2019

A growing number of businesses in Houston are working to help thousands of federal employees who haven’t seen a paycheck for 32 days — and counting — as political squabbling in Washington keeps the government partially closed.

With another payless payday set to pass at the end of the week, banks are offering cheap or even zero percent loans. Pharmacies are giving rel="noopener noreferrer" discounts on prescription drugs. Restaurants are providing free pizzas, burgers and barbecue.

Texas Retail Electric Providers Post Historic Levels of Customer Trust

July 26, 2018

Texas retail electric providers (REPs) are hitting a home run when it comes to brand trust. Market Strategies announces nine Texas REPs as Most Trusted Utility Brands for 2018. The level of trust among these Texas REPs is unprecedented, and they are reaping the reward with a highly loyal customer base. These and other findings can be found in the 2018 Texas Retail rel="noopener noreferrer" Electric Provider Trusted Brand Study™, a Cogent Reports™ study by Market Strategies International-Morpace.